CIM | Report and Financial Statements 7
Recruitment still proves to be a challenge in hospitality, and this has resulted in resources being stretched and continuous
training having to be repeated throughout the year.
Marketing
The past year has been one of success for our organisation, characterised by numerous accomplishments and strategic
initiatives. Our key activities include events, podcasts, members' exclusive content, social media presence, advertising and
innovations. This summary presents key milestones and outcomes during this financial year, showcasing our dedication to
growth and excellence.
We have strengthened our brand's voice and increased our media exposure on topics of great importance to our members
and the larger marketing community. As a result, we secured more than 460 media features in prominent publications such
as the BBC, Campaign, Forbes, Marketing Week, Sky News and The Guardian. Additionally, we expanded our global
presence by announcing new partnerships and attending events that garnered media coverage in various countries,
including the USA, Ghana, Uganda, Sri Lanka, the UAE and India.
We chaired two debates in the House of Commons. These debates focused on the highly relevant topics, of the impact of
artificial intelligence and the metaverse on the marketing profession. Both proved valuable to members, with CIM reports
and thought leadership based on insight from these events.
Our podcasts have experienced substantial growth in engagement, available to both members and non-members, enabling
us to extend our voice beyond our current member base. The podcasts delivered over 53,723 downloads throughout the
year, further enhancing our industry influence. We are equally delighted with our social media community's expansion,
reaching an impressive milestone of over 340,000 followers across a number of platforms.
Our member exclusive webinars continue to grow, with over 6,500 total attendees within the year.
Our research and thought leadership went from strength to strength, working with leading global brands such as Boots,
Reuters, and Microsoft on various research projects throughout the year, driving widespread awareness and engagement in
national newspapers and our membership base.
As part of our commitment to assist marketers throughout their career journey, we have extended our support to
postgraduate students through the renowned student competition "The Pitch". Following a successful trial event organised
by CIM Scotland and sponsored by Highland Park, a leading global Whisky brand, one of the participating teams was offered
interviews for roles in a local marketing agency soon after the final. This year we intend to host a global competition for
undergraduates and postgraduates, enabling them to gain valuable employment skills and a glimpse of their potential future
in the marketing field.
We continued to champion senior marketers through the launch of our global CMO75 report, which featured insight from
some of the top CMOs across the world and included brands such as NatWest, Deutsche Bank, Decathlon, Hays, VCCP and
Cancer Research UK.
At the start of the calendar year, we introduced a new design framework, ensuring a consistent brand identity across all our
touchpoints. This initiative has strengthened our brand recognition and cohesion across various channels.
The implementation of dynamic advertising for all our products led to a notable increase in website traffic, demonstrating
the effectiveness of our advertising efforts. Timely paid campaigns, including PPC, Display advertising and Spotify ads,
played a crucial role in supporting our business objectives.
Our commitment to diversity and industry relevance was evident through the introduction of Company Affiliates, New
Specialist Awards, and our New L7 Sustainable qualification. These additions cater to various interests and requirements
within the marketing industry.
This year has been one of significant achievements for our organisation. Our dedication to providing value to our members,
promoting industry discussions and embracing innovation has resulted in a successful and eventful period. As we move
forward, we remain committed to excellence, growth, and sustainability, with a continued focus on empowering marketing
professionals.
Our People
The past year has seen CIM face a complex and dynamic set of challenges and external factors including economic
conditions, a competitive recruitment market and changing employment legislation which have all continued to shape our
HR practices. Attracting, developing and retaining talented people to the organisation has required agile solutions and our
employer branding has become a critical factor in attracting talent to CIM. We have increased our use of platforms, such as