Name____________________________________Period______________________Date___________
Researching Careers in the Human Services Industry
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"At Nordstrom, our goal is to provide outstanding service every day, one customer at a time."
Further focus is provided to Nordstrom employees at all levels with this Nordstrom goal, which is also a
management mission.
"We work hard to make decisions in the best interest of our customers and those serving them."
Nordstrom provides further guidance to its employees about how to achieve the Nordstrom mission in a
practical way every day with a clear description of the Nordstrom culture and what Nordstrom values.
"We're family. We continue to cherish our shared experiences, celebrate our achievements and
appreciate one another — just like family.”
Use good judgment. We trust each other’s integrity and ability.
Be empowered. We want you to take the initiative, and we'll support your efforts to deliver exceptional
service.
Setting goals matters. At Nordstrom, you can determine your own success and make a real difference by
accomplishing the goals you set.
It's your business. Our employees have a personal, financial and professional stake in the success of our
company.
Healthy competition is good. We love to win.
Be honest. We value open, honest and respectful communication.
Be recognized. We value people who drive results, and we regularly recognize outstanding performance
— whether you're serving customers or supporting those who do.
Be a good neighbor. Our company and our employees support hundreds of community organizations
through contributions, outreach programs, special events and volunteering their time.
Be kind. We work hard to offer great service to each and every customer and we believe great service
begins with showing courtesy to everyone, customers and coworkers alike.
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The mission of the Donna Karan Company, as a design driven company, is to represent the international
pulse of New York in the design, marketing and delivery of a complete lifestyle system to a global
customer. We will apply the highest standards of creativity, integrity, quality and innovation to our
products and concepts.
DONNA KARAN COLLECTION
The Donna Karan Collection is a modern system of dressing created to appeal to women's senses on
every level. Founded on an intuitive understanding of a woman's needs and desires, this exclusive
collection embodies the ultimate in luxury, sensuality, comfort and creative expression, always utilizing
the finest quality fabrics, workmanship and technological innovation.
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